Shipping & Returns
Fast, secure delivery with discreet packaging
Last updated: January 21, 2026
Shipping Information
Order Processing Time
All orders are processed and shipped within 7-10 business days. You will receive a confirmation email with tracking information once your order ships.
Standard Shipping
After processing
$9.95
Free on orders over $150
Express Shipping
Priority handling
$24.95
Faster carrier delivery
Processing Details
- All orders are processed within 7-10 business days
- Orders are prepared, quality checked, and packaged before shipping
- Custom or bulk orders may require additional processing time
Packaging
All orders are shipped in discreet, unmarked padded packaging.
- Padded envelopes for product protection
- Discreet, unmarked exterior
- Secure seals
Tracking
You will receive a shipping confirmation email with tracking information once your order ships. Track your package directly through the carrier's website.
Delivery Requirements
- Signature may be required for orders over $200
- Ensure someone is available to receive shipments promptly
- We are not responsible for delays or damage after carrier pickup
Risk of Loss
Title and risk of loss for all products passes to you upon delivery to the shipping carrier. Once your order has been picked up by the carrier,SynthLab Research is not responsible for:
- Lost packages
- Stolen packages (including "porch piracy")
- Damage that occurs during transit
- Delays caused by the carrier, weather, or other circumstances beyond our control
We strongly recommend tracking your package and ensuring someone is available to receive delivery, especially for temperature-sensitive items. For high-value orders, consider requiring signature confirmation at checkout.
Undeliverable Packages
Packages may be returned to us as undeliverable for various reasons. If your package is returned due to:
- Incorrect address provided by customer: You will be charged for reshipping costs. Refunds will be issued minus original shipping costs and a $15 restocking fee.
- Refused delivery: Refunds will be issued minus original shipping costs, return shipping costs, and a $15 restocking fee.
- Failure to pick up (held packages): If a package is held at a carrier facility and not picked up within the carrier's holding period, it will be returned. Refunds will be issued minus shipping and restocking fees.
- Addressee unknown/moved: Same policy as incorrect address.
Please ensure your shipping address is complete and accurate before placing your order. SynthLab Research is not responsible for orders shipped to incorrect addresses provided by the customer.
Shipping Coverage
We Ship To
- All 50 US States
- US Territories (additional fees may apply)
- PO Boxes (standard shipping only)
Currently Not Available
- International shipping
- APO/FPO addresses
State-Specific Shipping Restrictions
Important: Certain products may not be available for shipping to all states due to local regulations. Regulations regarding research peptides and chemicals vary by state.
It is your responsibility to verify that the products you are ordering are legal in your state before placing an order. If we determine that an order cannot be shipped to your location due to regulatory restrictions, we will:
- Cancel the order and issue a full refund, or
- Contact you to modify the order to remove restricted items
Please review our Research Disclaimer for more information about state-specific restrictions and your responsibilities.
Refunds, Returns & Exchanges
- •All sales are final.
- •If your product is received damaged in transit, we will replace the product if you can provide sufficient proof of damage. Please contact us at contact@synthlabresearch.com within 48 hours of delivery with photos of the damage.
- •If you would like to cancel your order, it must be done before the order has shipped. Once shipped, cancellations are not possible.
Questions about shipping or returns? We're here to help.
Contact Support